- Returns And Exchanges
1.1 Due To Our Made-To-Order Production Model, We Do Not Accept Returns.
1.2 We Accept Exchanges In Case Of Size Issues Or Defective Products. If You Prefer Not To Exchange At That Time.
1.3 For Exchange Pickup Service, There Is A Pickup & Shipping Charge Of ₹199.
1.4 Custom-Made Orders Are Non-Exchangeable And Non-Returnable As They Are Specifically Tailored To Your Provided Measurements.
1.5 Custom orders crafted from scratch exclusively for you. As result, we are unable to offer any discounts on custom made pieces.
1.6 Damaged Items: Items Are Considered If They Are Received Damaged. Items That Are Damaged As A Result Of Normal Wear And Tear Are Not Considered To Be Damaged Items . Where Possible, We offer exchanges for new products.
1.7 After Submitting An Order, You Will Receive An Order Acknowledgment Email With Your Order Number, Item Details, And Delivery Information.
1.8 Acceptance Of Your Order And The Formation Of A Contract Of Sale Occurs When Your Order Is Dispatched, And You Receive A Confirmation Email.
1.9 When Placing An Order For The First Time, You May Need To Register With Us. Ensure Your Identifiers And Passwords Are Kept Secure And Inform Us Immediately If You Suspect Unauthorized Use Of Your Account.
1.10 The Status Of Any Order Is Usually Updated Within 24hours, But We Make No Warranty As To The Functionality Or Uptime Of This Service.
1.11 We do Not Provide Refund.
2. Cancelling Your Order
2.1 If You Are Based In India, You Have The Right To Cancel Your Order With Us Under The Consumer Contracts (Information, Cancellation, And Additional Charges) Regulations 2013, But Need To Notify Us Of Your Decision To Do So Within 12 Hours From The Day After The Day On Which You Receive The Last Item In Your Order.
2.2 To Exercise The Right To Cancel, Please Inform Us By Email At support@therok.co.